This does seem to improve the frequency of how often the mute in MS Teams is in sync with the hardware to about 75% working and 25% failure, but even at 25% failure this is a problem. I have tried a USB wired connection for the Jabra Evolve 75. I have tried connecting the Jabra Evolve 75 directly via bluetooth instead of through the Jabra Link dongle. No change to the observed issue and MS Teams is still out of sync with the mute status of the hardware about 50% of the time. I have tried unpairing the Jabra Evolve 75 from the Jabra Link 370 and then re-pairing them. Jabra Link 370 with firmware version 1.87.0.Jabra Evolve 75 UC with firmware version 2.38.0.Preferred Softphone is set to Microsoft Teams in Jabra Direct settings. Here is more information on the versions of things. This started happening in August 2022, though I can't be sure it first became an issue with the MS Teams 1.2 release.
#Jabra direct disable auto update software#
It is terribly distracting for my calls, having to worry about the mute status in the software being different from the hardware. Means that if I want to talk on a call I can't just lower the boom arm down, I also have to check what the mute status is in Teams and manually click on the unmute button so that the software and the hardware are in sync. It doesn't fail 100% of the time, it is about 50/50 being in sync to not in sync. I am having a problem with the Jabra Evolve 75 UC where moving the boom arm up (mute) and down (unmute) works at a hardware level but does not stay in sync with the mute/unmute status in MS Teams.
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